The widespread discoloration of water in Norton last week wasn't just the result of hydrant flushing, water superintendent Bernie Marshall told Selectmen Monday night.
Marshall explained that there was an issue with a water main on Oak St. near Attleboro that also resulted in the discoloration of water on the western side of town.
"I apologize that we had an issue with the west side and we also started
flushing on the east side," he said.
"...Basically, just to let you know, and I hope you have faith,
we are flushing the same way we have for at least a decade."
Marshall's appearance before the board came after selectmen expressed concern last week when many areas of town, from east to west, were experiencing discoloration in their water.
Marshall said the water department will work to communicate with residents whether there be flushing or a water main break.
"We’re really trying to dedicate communication and if that communication
is subpar than I apologize," he said. "Basically we’re trying to keep with what we’ve done
in the past and as much communication with as much technology as we can in the future."
He said flushing notices were distributed on customers' bills, it was published in local media outlets, a scrolling message was set up on Norton Cable and signs were set up along Route 123.
Marshall explained that flushing is conducted in most area towns. The water department works from east to west every fall and spring to flush out iron and
manganese from nearly 1,000 hydrants. The result is often discoloration.
He said if there are any issues, residents can call the water department.