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National Grid President Says 'Sandy' Restoration Efforts Are Ahead of Original Schedule

National Grid President Marcy Reed said Wednesday that the company is ahead of schedule in its effort to restore power and said the company will continue to wok out kinks with the newly-created community liaison position.

National Grid is head of schedule in its effort to restore power following widespread outages following Hurricane Sandy, according to company President Marcy Reed.

Reed, speaking to reporters in a conference call from a Chelmsford parking lot Wednesday afternoon, said the company’s estimated restoration times were based on having three-quarters of its customers restored by Thursday night.

“We are already there,” she said. “We are progressing ahead of schedule.”

As of 2 p.m. on Wednesday, 78 percent of the 237,000 National Grid customers that were without power statewide had been restored.

“We are pressing ahead as we always have been,” she said, adding she expects that a majority of the customers still without power will have it back by Thursday evening statewide.

Crews continue to work 16-hour shift with eight hours off, she said.

By the end of Tuesday, half of the customers had power restored in the first full day after the storm pulled out of Massachusetts. During Hurricane Irene and the “Snowtober” snowstorm just before Halloween last year, that mark was not reached until at least day two or day three in most communities.

“We were quicker out of the box” in Hurricane Sandy, Reed said.

The creation of the “community liaison” position, which puts a National Grid employee in the emergency operations center of each community, is one of the big changes that have been made since National Grid’s response to the two storms last year came under sharp criticism.

While the company has heard “very good feedback” on that position, Reed acknowledged that there is still work to do to make the position more effective.

“In some towns we still have some bugs to work out” with the way to community liaisons positions operates, she said.

Reed said she would continue to visit towns hard hit by outages and listen to local leaders feedback about the company’s response.

Daniel F. Devine October 31, 2012 at 11:29 PM
Better than last year! See what a little preventative maintenance (tree trimming around power lines) by the National Grid can do.
ohreally November 01, 2012 at 12:32 AM
Exactly, Daniel. Alternative? If folks don't want trim or to get rid of the trees next to the road ways, then bury the power lines. Actually, the city has something like a 10 ft right of way anyway, so they could "force" the issue if necessary so that the rest of us won't have to put up with the loss of power.
Dennis Naughton November 01, 2012 at 01:08 PM
Local power line clearing is definitely important, but the real problem is the Union Loop failure at the power distribution level. National Grid has not invested the capital it needs to to fix it. Until Grid does that, we could cut down every tree in Foxborough and not much would change for the better. Marcey Reed needs to answer for that.

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